Spanish Missed Call Text Templates for US Contractors: 31 Accent-Safe Examples

If you run a contracting business in Texas, California, Florida, Arizona or almost any US metro, a good share of your missed calls come from people who would rather text in Spanish. According to the US Census Bureau's 2024 American Community Survey, 44.9 million people age 5 and older speak Spanish at home, and 58.9% of them speak English "very well" (USAFacts). That second number is why bilingual texts are often the safest default: they work for both groups.

This page gives you 31 ready-to-use missed call text back messages in Spanish and in English + Spanish. You can also build your own in our free missed call text generator, which now has a Spanish and a bilingual mode and counts segments as you edit.

Why accents change the cost of a text

US carriers bill and deliver texts in segments. A text written only with characters from the standard GSM-7 alphabet gets 160 characters per segment (153 per part once it's split). If the text contains even one character outside that alphabet, the whole message switches to UCS-2: 70 characters per segment (67 per part once split). Spanish is mostly safe, with four important exceptions:

The alphabet is defined in the 3GPP standard TS 23.038. That standard also describes optional Spanish "national language" tables, but don't count on carriers using them: plan for the basic alphabet.

Here's the difference in practice, counted with the same encoder our generator uses:

Same message, a third of the segments. If you send a few hundred missed call texts a month, that adds up, and multi-part texts are more likely to arrive out of order on older phones.

Accent-safe, not accent-stripped

The tempting fix is to delete the accents: "Esta cerrado," "Cuando le conviene." Don't. Accents change meaning in Spanish (está means "is," esta means "this"; sí is "yes," si is "if"; él is "he," el is "the"), and a text full of missing accents looks careless to a native reader. Instead, choose words that don't need á, í, ó or ú:

Each line on the right is GSM-7; each line on the left is UCS-2. Some SMS providers can also swap characters automatically before sending, so check whether yours changes accented letters and what it changes them to.

The templates

Replace [Business] with your business name. Counts below use a sample business name of 11–17 characters. If your name is much longer, shorten the opening ("Hola, somos [Business]." → "[Business]:") to stay in one segment. Every template is GSM-7, uses the formal usted, and keeps an opt-out line where it's the first text someone gets from you.

General

Friendly

Hola, somos [Business]. Sentimos no haber atendido su llamada. ¿En qué le podemos ayudar? Responda STOP para darse de baja.

What it says: Hi, this is [Business]. Sorry we didn't answer your call. How can we help? Reply STOP to unsubscribe.
GSM-7, 128 characters with a business name like “Rivera Services”, 1 segment.

Professional

Le escribe [Business]. Lamentamos no haber podido atender su llamada. ¿Nos cuenta brevemente qué necesita? Responda STOP para darse de baja.

What it says: This is [Business]. We're sorry we couldn't take your call. Could you tell us briefly what you need?
GSM-7, 145 characters with a business name like “Rivera Services”, 1 segment.

Short

[Business]: Vimos su llamada perdida. ¿En qué le ayudamos? Responda STOP para darse de baja.

What it says: [Business]: We saw your missed call. How can we help?
GSM-7, 97 characters with a business name like “Rivera Services”, 1 segment.

Team busy

Hola, somos [Business]. Estamos con otros clientes y no pudimos contestar. ¿Qué necesita? Le respondemos pronto. Responda STOP para darse de baja.

What it says: We're with other customers and couldn't answer. What do you need? We'll reply soon.
GSM-7, 151 characters with a business name like “Rivera Services”, 1 segment.

If they ask who's texting

Somos [Business]. Vimos una llamada perdida de este teléfono y quisimos darle seguimiento. ¿Le podemos ayudar?

What it says: We're [Business]. We saw a missed call from this phone and wanted to follow up. Can we help?
GSM-7, 115 characters with a business name like “Rivera Services”, 1 segment.

Switching to Spanish in a conversation

Con gusto le atendemos en español. ¿En qué le podemos ayudar?

What it says: Happy to help you in Spanish. How can we help?
GSM-7, 61 characters with a business name like “Rivera Services”, 1 segment.

After hours and weekends

After hours

Hola, somos [Business]. Ya cerramos, pero vimos su llamada. Cuéntenos qué necesita y le respondemos mañana temprano. Responda STOP para darse de baja.

What it says: We're closed, but we saw your call. Tell us what you need and we'll reply first thing tomorrow.
GSM-7, 155 characters with a business name like “Rivera Services”, 1 segment.

Weekend

Hola, somos [Business]. Hoy no abrimos, pero vimos su llamada. ¿Qué necesita? Le respondemos el lunes a primera hora. Responda STOP para darse de baja.

What it says: We're not open today, but we saw your call. What do you need? We'll reply first thing Monday.
GSM-7, 156 characters with a business name like “Rivera Services”, 1 segment.

After hours with an on-call technician

[Business]: Ya cerramos. Si es una emergencia, responda URGENTE y el técnico de guardia le llama. Si no, le respondemos mañana. STOP para darse de baja.

What it says: We're closed. If it's an emergency, reply URGENTE and the on-call tech will call you. Otherwise, we'll reply tomorrow.
GSM-7, 157 characters with a business name like “Rivera Services”, 1 segment.

By trade

HVAC

Hola, somos [Business]. Vimos su llamada. ¿Es el aire o el calentador? Cuéntenos qué pasa y le ayudamos. Responda STOP para darse de baja.

What it says: Is it the AC or the heater? Tell us what's happening and we'll help.
GSM-7, 142 characters with a business name like “Rivera Heating”, 1 segment.

HVAC: AC not working

[Business]: Sentimos no contestar. Si su aire acondicionado no funciona, responda con la ciudad y le llamamos pronto. STOP para darse de baja.

What it says: If your AC isn't working, reply with your city and we'll call you soon.
GSM-7, 146 characters with a business name like “Rivera Heating”, 1 segment.

Plumbing

Hola, somos [Business]. ¿Tiene una fuga o algo tapado? Si hay agua corriendo, cierre la llave de paso. Le respondemos pronto. STOP para darse de baja.

What it says: Do you have a leak or a clog? If water is running, shut off the main valve. We'll reply soon.
GSM-7, 155 characters with a business name like “Rivera Plumbing”, 1 segment.

Plumbing: water heater

[Business]: Sentimos no contestar. ¿Su calentador de agua no calienta? Mande una foto de la etiqueta y le llamamos. STOP para darse de baja.

What it says: Is your water heater not heating? Send a photo of the label and we'll call you.
GSM-7, 145 characters with a business name like “Rivera Plumbing”, 1 segment.

Electrical (safety first)

[Business]: Vimos su llamada. Si ve chispas o humo, o huele a quemado, salga de la casa y llame al 911. Si no, ¿qué necesita? STOP para darse de baja.

What it says: If you see sparks or smoke, or smell burning, leave the house and call 911. Otherwise, what do you need?
GSM-7, 155 characters with a business name like “Rivera Electric”, 1 segment.

Electrical

[Business]: Sentimos no contestar. ¿Se fue la luz, salta el breaker o quiere instalar algo nuevo? Cuéntenos y le llamamos. STOP para darse de baja.

What it says: Did the power go out, is the breaker tripping, or do you want something new installed? Tell us and we'll call.
GSM-7, 152 characters with a business name like “Rivera Electric”, 1 segment.

Roofing

Hola, somos [Business]. Vimos su llamada. ¿Tiene goteras o daño por tormenta? Mande fotos si puede y le llamamos. Responda STOP para darse de baja.

What it says: Do you have leaks or storm damage? Send photos if you can and we'll call you.
GSM-7, 151 characters with a business name like “Rivera Roofing”, 1 segment.

Roofing: active leak

[Business]: Lamentamos no contestar. Si entra agua, ponga una cubeta y aleje lo que se pueda mojar. Le llamamos pronto. STOP para darse de baja.

What it says: If water is coming in, put a bucket under it and move anything that could get wet. We'll call you soon.
GSM-7, 148 characters with a business name like “Rivera Roofing”, 1 segment.

Pest control

Hola, somos [Business]. Vimos su llamada. ¿Qué tipo de plaga ve y en qué parte de la casa? Le respondemos pronto. Responda STOP para darse de baja.

What it says: What kind of pest are you seeing, and where in the house? We'll reply soon.
GSM-7, 148 characters with a business name like “Rivera Pest”, 1 segment.

Cleaning

Hola, somos [Business]. Sentimos no contestar. ¿Busca limpieza de casa u oficina? Responda con la ciudad y el tamaño aproximado. STOP para darse de baja.

What it says: Are you looking for home or office cleaning? Reply with your city and the approximate size.
GSM-7, 158 characters with a business name like “Rivera Cleaning”, 1 segment.

Landscaping

[Business]: Vimos su llamada. ¿Necesita corte de pasto, limpieza del patio u otro servicio? Responda con la calle y la ciudad. STOP para darse de baja.

What it says: Do you need mowing, a yard cleanup or another service? Reply with your street and city.
GSM-7, 152 characters with a business name like “Rivera Lawn”, 1 segment.

Auto repair

[Business]: Estamos ocupados en el taller y no pudimos contestar. ¿Qué le pasa a su carro? Responda con marca, modelo y año. STOP para darse de baja.

What it says: We're busy in the shop and couldn't answer. What's wrong with your car? Reply with make, model and year.
GSM-7, 150 characters with a business name like “Rivera Auto”, 1 segment.

Remodeling

Hola, somos [Business]. Vimos su llamada. ¿Qué proyecto tiene en mente: cocina, baño u otro? Mande fotos si puede y le llamamos. STOP para darse de baja.

What it says: What project do you have in mind: kitchen, bathroom or something else? Send photos if you can and we'll call you.
GSM-7, 160 characters with a business name like “Rivera Remodeling”, 1 segment.

Booking, callbacks and follow-up

Booking link

[Business]: Sentimos no contestar. Haga su cita en este enlace: [link] o responda a este mensaje. STOP para darse de baja.

What it says: Sorry we didn't answer. Book your appointment at this link: [link] or just reply to this message.
GSM-7, 143 characters with a business name like “Rivera Services”, 1 segment.

Ask for a callback time

Hola, somos [Business]. Vimos su llamada. ¿A qué hora le podemos llamar hoy? Responda STOP para darse de baja.

What it says: What time can we call you today?
GSM-7, 115 characters with a business name like “Rivera Services”, 1 segment.

Morning or afternoon

[Business]: Vimos su llamada perdida. ¿Prefiere que le llamemos por la mañana o por la tarde? Responda STOP para darse de baja.

What it says: Would you prefer a call in the morning or the afternoon?
GSM-7, 132 characters with a business name like “Rivera Services”, 1 segment.

One follow-up (send once, during business hours)

[Business]: ¿Sigue necesitando ayuda? Responda cuando guste.

What it says: Do you still need help? Reply whenever you like.
GSM-7, 65 characters with a business name like “Rivera Services”, 1 segment.

Opt-out confirmation (send once)

[Business]: Listo, ya no le enviaremos mensajes.

What it says: Done, we won't send you any more messages.
GSM-7, 53 characters with a business name like “Rivera Services”, 1 segment.

Bilingual templates (English + Spanish)

Bilingual texts are longer, so they're written tighter. The "pick a language" version is useful when you have bilingual staff but don't want to guess.

Bilingual: missed call

[Business]: Sorry we missed your call. How can we help? / Vimos su llamada. ¿En qué le ayudamos? Reply STOP to opt out / STOP para darse de baja.

GSM-7, 150 characters with a business name like “Rivera Services”, 1 segment.

Bilingual: let them pick a language

[Business]: Sorry we missed your call. Reply 1 for English. / Vimos su llamada. Responda 2 para español. Reply STOP to opt out / STOP para darse de baja.

GSM-7, 158 characters with a business name like “Rivera Services”, 1 segment.

Bilingual: shortest

[Business]: Missed your call. How can we help? / ¿En qué le ayudamos? STOP to opt out / STOP para darse de baja.

GSM-7, 117 characters with a business name like “Rivera Services”, 1 segment.

Bilingual: after hours

[Business]: Closed now, but we saw your call. / Ya cerramos, pero vimos su llamada. Reply STOP to opt out / STOP para darse de baja.

GSM-7, 137 characters with a business name like “Rivera Services”, 1 segment.

The generator has a bilingual mode that builds these for your trade and business name and checks the segment count.

Opt-outs in Spanish

• Keep the word STOP. Carriers and messaging platforms process STOP automatically, so "Responda STOP para darse de baja" works in both systems.
• Treat Spanish replies as opt-outs too. The FCC's rules say consent can be revoked by any reasonable means, and words beyond STOP count if a reasonable person would understand them as a request to stop (47 CFR 64.1200(a)(10)). Add BAJA, ALTO, CANCELAR and PARAR to your platform's opt-out keywords if it lets you.
• Confirm once. One short confirmation text is allowed, and it can't include marketing. "Listo, ya no le enviaremos mensajes." is 36 characters.

State laws add their own rules on hours and consent. See missed call text back laws by state.

Make it sound natural

• Use usted. It's the safe choice with a new customer anywhere in the US.
• Don't translate English idioms word for word. "Sorry for the inconvenience" is "Disculpe las molestias," not a literal rendering.
• Watch regional words. Carro or coche, cubeta or balde, pasto or césped (careful: césped is fine for GSM-7, but many Spanish words for "lawn" and "garden" carry á or í). Pick what your customers say.
• Get a native review. We drafted these templates with machine assistance and checked every one for encoding and length. Have a Spanish-speaking team member review them for your area before you turn them on, and make sure someone can actually reply in Spanish.

FAQ

Should I send missed call texts in Spanish or English? If you don't know the caller's language, a bilingual text is the safest default. If most of your callers speak Spanish, or your caller ID or CRM tells you the person prefers Spanish, send Spanish. Only do it if someone on your team can continue the conversation in Spanish.

Why does my Spanish text count as 3 messages? Probably because it contains á, í, ó or ú (or a curly quote or emoji). Any of those switches the whole text to UCS-2, which allows only 70 characters per segment. é, ñ, ü, ¿ and ¡ don't cause this.

Can I just remove the accents? You can, but it can change meaning and looks sloppy. Rewording to avoid á, í, ó and ú keeps the text correct and in one segment.

How do people opt out in Spanish? Keep "Responda STOP para darse de baja" in the first text, and treat replies like BAJA, ALTO or CANCELAR as opt-outs. FCC rules require honoring any reasonable opt-out request within 10 business days.

Are bilingual texts longer than one segment? Not if they're written tight. All four bilingual templates on this page fit in one 160-character GSM-7 segment with a typical business name.

Sources

• USAFacts, How many people speak Spanish at home in the US? (US Census Bureau American Community Survey, 2024).
• 3GPP TS 23.038, Alphabets and language-specific information (GSM-7 default alphabet).
• 47 CFR 64.1200 (Cornell LII): revocation of consent by any reasonable means and the opt-out confirmation text.
• Segment counts: computed with the same GSM-7/UCS-2 counter used in the missed call text generator, October 9, 2026.

More for pest control: free calculator and text generator presets, scripts and texting rules on the Pest control hub. Unfamiliar term? See the glossary.